Refund policy
Welcome to Mixli.se. We want you to feel safe and confident when shopping with us. Below you will find information regarding your right of withdrawal, returns, complaints, and refunds in accordance with Swedish and European consumer protection laws.
1. About Our Products
Mixli.se sells both:
Products manufactured on demand through Print on Demand (POD), and
Products from our own collection and stocked inventory.
Because many of our products are made specifically after an order is placed, this helps us reduce overproduction and environmental impact.
2. Right of Withdrawal Within the EU
As a consumer within the EU, you normally have the right to withdraw from your purchase within 14 days from the day you receive your order, in accordance with EU consumer protection laws and distance selling regulations.
To exercise your right of withdrawal, you must contact us within 14 days of receiving your order via:
info@mixli.se
Your message should include:
Order number
Name
Which product the return concerns
Once the return is approved, you will receive return instructions.
3. Exceptions to the Right of Withdrawal (Print on Demand & Personalized Products)
According to EU and Swedish consumer legislation, the right of withdrawal does not apply to:
Products manufactured specifically according to the customer’s request,
Personalized products,
Products customized with names, text, images, or other individual modifications.
This means that the following products normally cannot be returned:
Personalized designs,
Custom-made products,
Products printed on demand (Print on Demand),
Customized items.
This exception does not apply if the product is:
Defective,
Misprinted,
Damaged during delivery,
Or if the wrong product was delivered.
4. Return Conditions for Standard Products
For non-personalized products from our own collection, the right of withdrawal applies according to law.
To qualify for a return, the product must:
Be unused,
Be in its original condition,
Include original packaging when possible.
The customer is normally responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a tracked shipping method for returns, as the customer is responsible for the product until it has been received by us.
5. Damages, Errors, and Complaints
Please inspect your order immediately upon delivery.
If the product is:
Damaged,
Defective,
Incorrect,
Or if the wrong item was delivered,
please contact us as soon as possible via:
info@mixli.se
Please include:
Order number,
Clear photos of the product and issue,
Description of the problem.
If the complaint is approved, we may offer, depending on the situation:
A replacement product,
A reprint,
A partial refund,
Or a full refund.
This will be done at no extra cost to the customer if the issue was caused by us or the shipping carrier.
6. Incorrect Size or Product Selection
Since many products are made to order, we normally cannot offer exchanges or refunds if:
The customer selected the wrong size,
The wrong color was chosen,
The customer changed their mind after production has started.
We therefore strongly recommend reviewing:
Size guides,
Color selections,
Product information,
before completing your purchase.
If you are unsure, you are always welcome to contact us before placing your order.
7. Refunds
Once a return or complaint has been approved, you will be notified by email.
Refunds are issued to the same payment method used for the original purchase.
Refunds are normally processed within:
10 business days after the approved return or complaint.
Depending on your bank or payment provider, it may take additional time before the refund appears in your account.
If you have not received your refund within 15 business days after approval, please contact us at:
info@mixli.se
8. Returns Without Prior Contact
Please do not send products back without contacting us first.
Returns sent without prior approval or instructions may be refused and will not be processed automatically.
9. Contact Information
For questions regarding returns, complaints, or refunds:
info@mixli.se
10. Consumer Rights
Nothing in these terms limits your statutory rights under:
Swedish consumer protection laws,
The Swedish Distance Contracts Act,
or applicable EU consumer legislation.